Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How do I determine my correct size for custom boots?
We recommend using our detailed measurement guide available on the site. Since our boots are handcrafted, providing precise foot measurements ensures the most comfortable and accurate fit.
What is the current lead time for custom orders?
Our custom-made moccasins and boots typically take 16 to 20 weeks to complete, as each pair is meticulously handcrafted by our skilled artisans.
Can my Russell Moccasin boots be resoled?
Yes, our footwear is designed with a traditional construction that allows for resoling and general refurbishment to extend the life of your boots for decades.
What types of leather do you offer?
We source premium leathers including French Veal, Weatherproofed Bison, and traditional Bullhide to ensure durability, water resistance, and comfort.
Do you offer international shipping?
Yes, we ship our handcrafted footwear globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy on custom-fit items?
Because custom boots are built to your specific measurements, they are generally non-returnable. However, we offer a fit guarantee and will work with you to make necessary adjustments.